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<P><FONT face="Arial, Helvetica, sans-serif" size=2><SPAN lang=EN-GB style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> <FONT face="Arial, Helvetica, sans-serif" size=2><SPAN lang=EN-GB style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">You are kindly invited to participate in the Qualitative and Quantitative Methods in Libraries International Conference<B><SPAN style="FONT-WEIGHT: bold"> </SPAN></B>(QQML2009), Chania, <st1:place w:st="on"><st1:City w:st="on">Crete</st1:City>, <st1:country-region w:st="on">Greece</st1:country-region></st1:place>, 26-29 of May, 2009.<BR></SPAN><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The conference expands the main theme and presentations given 10 years earlier in the successful IATUL 1999 conference, organizer Dr. Anthi Katsirikou then director of the library of Technical University of Crete.<BR>The theme of the 20th IATUL 1999 conference in Chania was the "The Future of Libraries in Human Communication". The forthcoming QQML 2009 Conference will focus in an expanded theme covering Qualitative and Quantitative Methods in Libraries. <BR>QQML2009 is organized under the umbrella of ASMDA International Society organizing conferences on data analysis from 1981<BR> <BR></SPAN></FONT><I><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-STYLE: italic; FONT-FAMILY: Calibri">Qualitative and</SPAN></FONT></I><I><FONT face=Calibri size=1><SPAN style="FONT-SIZE: 9pt; FONT-STYLE: italic; FONT-FAMILY: Calibri"> </SPAN></FONT></I><I><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-STYLE: italic; FONT-FAMILY: Calibri">Quantitative</SPAN></FONT></I><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"> </SPAN></FONT><I><FONT face=Calibri size=1><SPAN style="FONT-SIZE: 9pt; FONT-STYLE: italic; FONT-FAMILY: Calibri">Methods</SPAN></FONT></I><FONT face=Calibri size=1><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Calibri"> (QQM) are proved more and more popular tools for Librarians, because of their usefulness to the everyday professional life. QQM aim to the assessment and improvement of the services, to the measurement of the functional effectiveness and efficiency. QQM are the mean to make decisions on fund allocation and financial alternatives. Librarians use also QQM in order to determine why and when their users appreciate their services. This is the start point of the innovation involvement and the ongoing procedure of the excellent performance. Systematic development of quality management in libraries requires a detailed framework, including the quality management standards, the measurement indicators, the self-appraisal schedules and the operational rules. These standards are practice-oriented tools and a benchmarking result. Their basic function is to express responsibly the customer (library user) -supplier (library services) relationship and provide a systematic approach to the continuous change onto excellence. The indoor and outdoor relationships of libraries are dependent of their communication and marketing capabilities, challenges, opportunities and implementation programmes.</SPAN></FONT><FONT face="Times New Roman" size=3> <BR></FONT><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><BR></SPAN><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The Conference will attend library professionals: professors, administrators, technologists, museum scientists, archivists, decision makers and managers.<BR>As the conference papers will be included in a Book titled: <BR>"<B><SPAN style="FONT-WEIGHT: bold">Advances in Qualitative and Quantitative Methods in Libraries</SPAN></B>" <BR>please follow precisely the given Template following the format and instructions from World Scientific Publishing Co.<BR>If you propose a Special Session including 4-5 papers, the papers will be included into the book as a Specific Chapter under the title of the special session.<BR>Special Session proposals should have the session title, the name and affiliation of the organizer and a brief description (5-10 lines).<BR>You may upload the Abstract/Paper Template and formulate your paper according to the instructions: <A title=blocked::http://www.isast.org/presentations/abstractpapersubmission.html href="http://www.isast.org/presentations/abstractpapersubmission.html"><FONT color=#0000ff>http://www.isast.org/presentations/abstractpapersubmission.html</FONT></A><BR>Please submit your paper in MS Word format as an email attachment to <A title=blocked::secretariat@isast.org href="outbind://3-00000000EAB2C7191CDC45429FD9CEF25B2F866F24CC2600/secretariat@isast.org"><FONT color=#0000ff>secretariat@isast.org</FONT></A></SPAN></FONT><FONT face="Times New Roman" size=3> <</FONT><A title=blocked::mailto:secretariat@isast.org href="mailto:secretariat@isast.org"><FONT face="Times New Roman" color=#0000ff size=3>mailto:secretariat@isast.org</FONT></A><FONT face="Times New Roman" size=3>> <BR></FONT><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">You can also submit your Abstract electronically by using the facilities of the conference website.<BR>For more information and submission details visit the Conference Website at: www.isast.org <<A title=blocked::http://www.isast.org/ href="http://www.isast.org/"><FONT color=#0000ff>http://www.isast.org/</FONT></A>> <BR> <BR></SPAN></FONT><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Kind regards</SPAN></FONT></FONT></P>
<P><FONT face="Arial, Helvetica, sans-serif" size=2><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Prof. Christos H. Skiadas, Conference Chair<BR><st1:PersonName w:st="on">Director</st1:PersonName>, Data Analysis nad Forecasting Laboratory<BR>Technical University of Crete<BR>Email: <A title=blocked::skiadas@isast.org href="outbind://3-00000000EAB2C7191CDC45429FD9CEF25B2F866F24CC2600/skiadas@isast.org"><FONT color=#0000ff>skiadas@isast.org</FONT></A> ; <A title=blocked::skiadas@asmda.net href="outbind://3-00000000EAB2C7191CDC45429FD9CEF25B2F866F24CC2600/skiadas@asmda.net"><FONT color=#0000ff>skiadas@asmda.net</FONT></A> <BR></SPAN></FONT><FONT face=Arial size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Arial">URL: www.isast.org</SPAN></FONT><FONT face=Arial><SPAN style="FONT-FAMILY: Arial"><FONT size=3> <</FONT><A title=blocked::http://www.isast.org/ href="http://www.isast.org/"><FONT color=#0000ff size=3>http://www.isast.org/</FONT></A><FONT size=3>> <BR></FONT></SPAN></FONT><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR>Dr. Anthi Katsirikou, Conference Secretary<BR>University of Piraeus<BR>Secretary of the Greek Association of Librarians and Information Professionals<BR><A title=blocked::anthi@asmda.com href="outbind://3-00000000EAB2C7191CDC45429FD9CEF25B2F866F24CC2600/anthi@asmda.com"><FONT color=#0000ff>anthi@asmda.com</FONT></A><BR><A title=blocked::secretariat@isast.org href="outbind://3-00000000EAB2C7191CDC45429FD9CEF25B2F866F24CC2600/secretariat@isast.org"><FONT color=#0000ff>secretariat@isast.org</FONT></A> <BR> <BR></SPAN></FONT><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><BR><BR></SPAN></FONT><FONT face=Calibri color=#000066 size=2><SPAN style="FONT-SIZE: 10pt; COLOR: #000066; FONT-FAMILY: Calibri">International Conferences on Qualitative and Quantitative Methods that we have organized in Chania:<BR>6th ASMDA Conference 3-6 May 1993<BR>20th IATUL Conference 16-22 May 1999<BR>12th ASMDA Conferece 29 May-1 June, 2007<BR></SPAN></FONT><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><BR></SPAN></FONT></FONT></P>
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